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These terms set out how your indobey account works — what we commit to you, what we ask from you, and how transactions through GoPay, ShopeePay, and LinkAja are governed. Access to our platform depends on local law and is available only where permitted in your eligible region.
Your use of indobey — including deposits via GoPay, withdrawals through ShopeePay, and transfers using LinkAja — is governed by these terms from the moment you create an account. We operate under the understanding that access is subject to local law and applicable regulations in your region. Where a conflict arises between these terms and mandatory local rules, the local rules take precedence for users in that jurisdiction. These terms do not create a binding legal contract beyond what local law allows. We may update these terms when our services or applicable regulations change; the current version is always shown on this page. Continuing to use your account after a change means you have reviewed and accepted the updated terms. If you have questions about how a specific section applies to your wallet — whether that is a GoPay deposit, a ShopeePay withdrawal, or a LinkAja transfer — the account dashboard shows the current transaction record alongside the applicable policy version at the time of that transaction. We encourage you to read each section before completing a transaction.
GoPay transactions are processed through your linked wallet. The terms covering deposit and withdrawal steps are shown in your account at the time of each transaction.
ShopeePay withdrawals follow the same policy framework. Your account history records the applicable version of these terms for each completed transfer.
LinkAja transfers are subject to the same account-level terms. Check the transaction detail in your dashboard for the policy version applied to each entry.
Not everything connected to your indobey account is governed by the same rules. Understanding the boundary helps you know where to look when a question comes up — whether it is about your wallet balance, the content you see in the lobby, or a service provided by a third party.
Registration, login, identity verification, and session security all fall inside these terms. The steps shown on the account page at login reflect the current requirements.
Deposits and withdrawals processed through GoPay, ShopeePay, and LinkAja are covered here. The limits and verification fields shown in your account at the time of the transaction apply.
Game content from PlayStar, Joker, PG Soft, JDB, and Spadegaming — including titles such as Live Blackjack Gold and Crash Countdown Round — is subject to each provider's own terms alongside ours.
Wallet providers including GoPay, ShopeePay, and LinkAja operate under their own separate terms. We do not control those terms, and a dispute with a wallet provider is handled through that provider's own support channel.
You have specific actions available to you as an account holder under these terms. Reviewing your transaction history is straightforward — open your account dashboard after login to see every GoPay, ShopeePay, and LinkAja entry, including the date, amount, and status of each. If a detail on your account is incorrect, such as a mismatched name or a linked wallet you no longer use, the account settings page shows the fields you can update directly. For anything that cannot be changed through the settings page, our support team handles correction requests — the contact paths are in the support section below. You also have the right to ask a question about any section of these terms before committing to a transaction. We aim to respond through the available support channels in a reasonable timeframe, and the current state of any open request is visible in your account after login.
Your full transaction history — every deposit and withdrawal across GoPay, ShopeePay, and LinkAja — is shown in the account dashboard. No request needed; it updates after each transaction.
Name, linked wallet, and contact information can be updated in account settings. Fields that require verification are flagged in the form with the steps to follow.
Any clause in these terms can be queried through the support contact paths below. Reference the specific section and your account ID so the team can respond with the relevant detail.
For account access issues, transaction disputes, or policy questions, the support section below lists the available contact channels and what each one handles.
When a question about these terms cannot be answered by reviewing your account dashboard, contact us through the paths below. Reference your account ID and the specific section of these terms you are asking about so the support team can respond with the right detail quickly.
Open the live chat from your account page to ask about a term, a transaction entry, or an account correction. Responses are handled by the Indonesia support team.
For written records of a policy question or a formal correction request, use the email address shown on the contact page. Include your account ID and the relevant transaction reference.
The current state of any open support request is tracked in your account after login. You do not need to follow up separately — the status updates as the team works through it.
Your account data — including wallet linkages for GoPay, ShopeePay, and LinkAja — is held in line with the data handling practices described in this section. We do not share your account details with third parties outside of what is required to process a transaction through your chosen wallet provider. Cookie use on our platform is limited to session management and account authentication; you can review the current cookie settings through your browser's privacy controls. Account security is your responsibility at the login and session level — use the credentials and verification steps shown on the account page. For data retention: your transaction records are held for as long as your account remains active and for a period after closure as required by applicable rules. To request a change to your stored data or to ask what we hold, contact us through the support paths above with your account ID.
Account data is processed to support wallet transactions and account access. We do not use your data for purposes outside what these terms describe, and no data is sold to third parties.
Cookies support session authentication and account state. They are not used for advertising profiling. Current cookie settings are shown through your browser's privacy controls.
Your login credentials and any wallet verification steps shown on the account page are your responsibility to keep secure. We will never ask for your wallet PIN through a chat or email channel.
To ask what data we hold or to request a correction, contact support with your account ID. The team will confirm what is held and what steps apply to any change request.
If you are reading these terms for the first time or reviewing them before a transaction, these are the questions we hear most often. Check the relevant section above if you need more detail on a specific point.
Yes. Every deposit and withdrawal processed through GoPay, ShopeePay, and LinkAja falls under these terms. The version of the terms that applied to a specific transaction is recorded in your account dashboard alongside that transaction entry.
Access depends on local law and is available where permitted in your region. The account registration page shows the eligibility check. If your region is not supported, the registration flow will indicate this before you complete any step.
Transaction records are retained for a period after account closure as required by applicable rules. You can request a summary of what we hold by contacting support with your account ID before or after closure.
Yes. Open the relevant entry in your account dashboard and use the support contact path — live chat or email — to raise a dispute. Include the transaction reference and date so the team can locate the record quickly.
Reach out through live chat or the email contact shown on the contact page. Reference the specific section and your account ID. We aim to respond with a clear explanation of how that clause applies to your account situation.
The current version is always shown on this page. When a change is made, continuing to use your account after the update date means you have reviewed the new version. We do not send automatic notifications, so checking this page before a transaction is a good habit.