indobey Privacy Policy: How We Handle Your Account Data
At indobey, the information you share with us — from account registration to wallet activity via GoPay, ShopeePay, or LinkAja — is handled with care and kept within the boundaries described in this policy. This page covers what we collect, how we use it, and what choices you have. Access and eligibility depend on local law and are available where local law permits.
GoPay Account Data
ShopeePay Session Info
LinkAja Wallet Context
Device Access Logs
POLICY SCOPE OVERVIEW
What This Privacy Policy Covers
This policy applies to all data collected when you access indobey through any supported device or browser. We collect information in three main ways: data you give us directly when opening or updating your account, data generated automatically during your session such as device type and navigation path, and data from payment interactions when you use GoPay, ShopeePay, or LinkAja to fund or withdraw from your wallet. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors require to complete the transaction you initiated. Retention periods vary by data type: session logs are held for a shorter cycle, while account-identity records are retained as long as your account remains active and for a period after closure as required under applicable local regulation. Where data is transferred outside Indonesia, we apply contractual protections consistent with applicable data-handling standards. Changes to this policy are communicated via your registered account contact before they take effect. If you continue using your account after a policy update, that constitutes acknowledgement of the revised terms. For questions about a specific data category, contact our support team through the channel listed in the Contact section of this page.
GoPay
Transaction reference data shared with GoPay is limited to amounts and timestamps needed to process your deposit or withdrawal request.
ShopeePay
ShopeePay interactions generate a session token stored on our side; we do not retain your ShopeePay login credentials.
LinkAja
LinkAja transfer confirmations are logged against your indobey account ID for reconciliation and support purposes only.
INSIDE VS OUTSIDE SCOPE
Where This Policy Applies and What It Does Not Cover
Our policy draws a clear line between what indobey controls directly and what falls under the rules of a third-party service. Understanding that line helps you know where to go when you have a question about your data.
Account Access
Any data created when you register, log in, update your profile, or change your account security settings is covered fully by this policy. We control that data and you can request a review of it through our support channel.
Wallet Transactions
When you initiate a deposit or withdrawal using GoPay, ShopeePay, or LinkAja, the transaction data on our side is within scope. The records held inside the wallet app itself are governed by that wallet provider's own privacy terms, not ours.
Site Content and Game Activity
Your game session history, navigation path within the lobby, and feature interactions — including activity in game rooms from PlayStar, PG Soft, or Spadegaming titles — are captured and covered by this policy as behavioral data tied to your account.
Third-Party Services
Links or integrations pointing to external services — including wallet apps, app stores, or any external support tool — operate under those services' own terms. Once you leave the indobey environment, this policy no longer applies to the data those services collect.
YOUR ACCOUNT RIGHTS
Practical Choices Available Under This Policy
You have real, actionable rights over the data we hold about you. After logging in, your account dashboard shows the profile details we currently have on record — name, contact information, linked payment identifiers, and session history summaries. If any detail is out of date or incorrect, you can update it directly in account settings or raise a correction request through our support team. If you want to know exactly what categories of data we hold, a written request to our support channel will get you a response. For concerns about how your data has been used, the same support path applies. We aim to respond to data-related requests within a reasonable timeframe, and the status of your request will be communicated through your registered contact details.
Review Your Records
Log in and open your account dashboard to see the profile and transaction data currently tied to your account. The view updates in real time.
Correct Account Details
Go to account settings to update contact details, linked wallet identifiers, or profile information. For fields that are locked in the interface, contact support.
Submit a Data Question
Send a written query through the support channel — email or live chat — to ask about specific data categories we hold or how they have been used.
Request Account Support
If you want to close your account or request data deletion, contact support directly. We will walk you through the steps and confirm what is removed and what must be retained under applicable regulation.
CONTACT OUR TEAM
How to Reach Us About This Policy
For any question about how we handle your data, the channels below are the right starting point. All three connect to the same support team that handles account and privacy matters.
Live Chat
Open the chat widget from any page on indobey after logging in. Describe your privacy question and a support agent will respond through the chat thread.
Email Support
Send your query to the support email address listed in your account settings page. Include your registered account identifier so we can locate your records quickly.
Account Help Center
The Help section in your account dashboard contains answers to common privacy and data questions. Start there for quick answers before opening a support ticket.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Here is how we approach the practical side of protecting the information connected to your account.
Cookies and Session Tracking
We use session cookies to keep you logged in and preference cookies to remember your wallet selection — for example, whether you last used GoPay or LinkAja. You can manage cookie settings through your browser; disabling certain cookies may affect login persistence.
Account Security Practices
Access to your account requires authentication at each session. We do not store your GoPay, ShopeePay, or LinkAja passwords. If you suspect unauthorized access, change your account credentials immediately and contact support through live chat.
Data Retention
Active account data is retained for as long as your account exists. After account closure, certain records are retained for the period required by applicable local regulation. You can ask support which categories fall under mandatory retention and which can be deleted on request.
Policy Updates
When this policy changes, we send a notification to your registered contact before the updated terms take effect. The current version of the policy is always accessible from the footer of every indobey page.
PRIVACY FAQ
Common Questions About Your Privacy on indobey
These are the questions we hear most often from people reviewing this policy for the first time.
What personal information does indobey collect when I open an account?
We collect the contact details you provide during registration, your device and session data generated during use, and transaction references created when you deposit or withdraw using GoPay, ShopeePay, or LinkAja. We do not collect payment credentials — those stay with the wallet provider.
Can I see all the data indobey holds about me?
Yes. Log in and check your account dashboard for a summary of your profile and transaction history. For a full data category breakdown, send a written request to our support team via live chat or the support email listed in your account settings.
How do I correct information that is wrong in my account?
Go to account settings after logging in. Most profile fields are editable directly. If a field is locked — for example, a linked wallet identifier — contact support through live chat and a team member will guide you through the correction process.
Does indobey share my data with third parties?
We share transaction reference data with GoPay, ShopeePay, and LinkAja only to the extent needed to process the specific transaction you initiated. We do not sell your personal data. Any other data sharing is limited to what applicable law or a direct legal requirement mandates.
What happens to my data if I close my account?
After account closure, we delete the data categories that are not subject to a mandatory retention requirement. Certain records — such as transaction logs — must be held for a period set by applicable regulation. Contact support to find out which categories apply to your account.
How will I know if this privacy policy changes?
We send a notification to your registered contact address before any policy update takes effect. The current policy version is always accessible from the footer of every page on indobey. Continuing to use your account after a change takes effect counts as acknowledgement of the updated terms.
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